If for any reason you are not 100% satisfied with your gift, contact us within 48 hours, email a photo or return your gift to us and we will create a replacement for you. That's our guarantee!
Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered. Funky flowers handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order.
For that reason, we ask that you please call us on 02 95403557 to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation.
Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Please Note: All refunds for orders placed online or over the phone are credited back the original credit card on which the order was purchased.
Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.
Refunds are made at the discretion of funky flowers